Shipping Policy

Shipping Policy

Last Updated: August 13, 2026

This Shipping Policy explains the processing, delivery, tracking, and address requirements for purchases from [Cardify Hobby Cards].

1. Shipping Area

We currently ship to eligible residential and commercial addresses within Canada.

Remote areas, post-office boxes, military addresses, and territories may have limited carrier service or require additional delivery time.

We do not currently offer international delivery unless this option is clearly shown at checkout.

2. Shipping Address

Orders are shipped from:

[Cardify Hobby Cards]
514 Queen St W
Toronto, ON M5V 2B3
Canada

This is also our approved return address.

3. Processing Time

Orders are normally processed within 1–2 business days after payment authorization.

Orders placed after business hours, on weekends, or on Canadian public holidays begin processing on the next business day.

Processing may take longer if:

  • Payment or address verification is required

  • A product becomes unavailable

  • The order contains a pre-order item

  • Unusually high order volume occurs

  • A product-safety review is required

We will contact you if a material delay occurs before shipment.

4. Estimated Delivery

Estimated delivery within Canada is 3–5 business days after shipment, unless another estimate is displayed on the product page or at checkout.

The complete estimated timeframe is generally:

  • Processing: 1–2 business days

  • Shipping transit: 3–5 business days

Business days are Monday through Friday, excluding Canadian public holidays.

Delivery dates are estimates rather than guarantees. Severe weather, remote locations, public holidays, carrier interruptions, incorrect addresses, safety events, or circumstances outside our reasonable control may cause delays.

5. Shipping Charges

Shipping charges, if applicable, are calculated and displayed before payment is submitted.

We will not add an undisclosed mandatory shipping charge after you place an order. Free-shipping promotions apply only when their stated conditions are satisfied.

6. Tracking Information

When tracking is available, we will send a shipping-confirmation email containing the tracking number and carrier link.

Tracking may require up to 48 hours after shipment to begin updating.

If tracking has not updated after 48 hours or the delivery estimate has passed, contact us with your order number.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient’s full name

  • Street number and street name

  • Unit or apartment number

  • City

  • Province or territory

  • Postal code

  • Telephone number where required

Contact us immediately if you discover an error. We cannot guarantee address changes after processing or shipment begins.

Customers may be responsible for additional shipping costs caused by an incorrect or incomplete address, except when the error was made by us.

8. Delivery Confirmation

A parcel may be considered delivered when the carrier records delivery to the address provided at checkout.

Some deliveries may require a signature. If nobody is available, the carrier may attempt redelivery or leave the package at an authorized pickup location.

9. Delayed or Lost Packages

If a package is delayed, contact us with your order number. We will review the tracking information and, where appropriate, open an inquiry with the carrier.

If the carrier confirms that a parcel was lost before delivery, we will offer an appropriate replacement or refund.

10. Package Marked Delivered but Not Received

If tracking shows “Delivered” but the parcel cannot be located:

  1. Check the mailbox, entrance, porch, side door, garage, or safe delivery location.

  2. Ask household members, neighbours, reception, or building management.

  3. Review tracking for a delivery photograph or instructions.

  4. Allow one additional business day.

  5. Contact us if the parcel remains missing.

We will assist with the carrier investigation.

11. Damaged Packages

If a parcel or product arrives damaged:

  • Stop using the product if safety may be affected.

  • Keep the item and packaging.

  • Photograph the product, package, and shipping label.

  • Contact us with your order number.

When damage is confirmed, we will provide an appropriate replacement, refund, or prepaid return instructions.

12. Multiple Shipments

Products from the same order may be shipped separately. If this happens, you may receive multiple tracking numbers.

You will not be charged an additional shipping fee unless it was clearly disclosed and accepted before checkout.

13. Refused or Unclaimed Packages

If a parcel is refused or remains unclaimed and is returned to us, we may deduct actual return-shipping costs from the refund where permitted by law.

This deduction does not apply when refusal was reasonably caused by our error, product damage, an incorrect product, or a safety concern.

14. Contact Us

[Cardify Hobby Cards]
514 Queen St W
Toronto, ON M5V 2B3
Canada

Email: jajajjacampossv@gmail.com
Phone: +1 (416) 364-3101