Return & Refund Policy

Last Updated: August 13, 2026

[Cardify Hobby Cards] offers a 30-day return and refund period. Customers may request a return for any reason within 30 calendar days after delivery.

1. 30-Day Returns

You may request a return within 30 calendar days from the date your order is delivered.

You are not required to provide a particular reason. Change of mind, unsuitable size, duplicate gifts, or personal preference may qualify within this period.

This policy does not limit additional rights available under applicable Canadian consumer-protection or product-safety law.

2. Return Condition

Where reasonably possible, returns should include:

The product
All parts and accessories
Manuals and safety instructions
Original packaging
Order number or proof of purchase

Opening packaging solely to inspect a product does not automatically make it ineligible for return.

Where permitted by law, a refund may be reduced if a product has been materially damaged, altered, contaminated, misused, or returned with important components missing for reasons unrelated to a defect or ordinary inspection.

Defective, damaged, incorrect, recalled, or unsafe products remain eligible for an appropriate remedy.

3. Requesting a Return

Email: jajajjacampossv@gmail.com
Phone: +1 (416) 364-3101

Include:

Full name
Order number
Product name
Quantity being returned
Reason, if you choose to provide one
Photographs or videos if reporting damage, defects, missing components, an incorrect product, or a safety concern

We will provide authorization and return instructions.

4. Return Address

Our return address is the same as our shipping address:

[Cardify Hobby Cards]
514 Queen St W
Toronto, ON M5V 2B3
Canada

Do not send a return before receiving authorization. Unauthorized packages may be delayed or difficult to identify.

5. Return-Shipping Costs

Change-of-Mind Returns

For an ordinary return based on preference or another reason unrelated to our error, the customer is responsible for return-shipping costs.

We recommend using a trackable shipping service and retaining the receipt.

Damaged, Defective, Incorrect, or Misdescribed Products

We cover reasonable return-shipping costs or provide a prepaid label when a product arrives:

Damaged
Defective
Incorrect
Incomplete
Potentially unsafe
Materially different from its description

6. Refund Amount

Approved refunds include the eligible product price and applicable taxes.

Original standard shipping charges will also be refunded when required by law or when the return results from:

A damaged or defective product
An incorrect product
A materially misdescribed product
Our fulfilment error
A confirmed product-safety issue

For an ordinary change-of-mind return, original shipping charges are generally non-refundable unless applicable law requires otherwise.

7. Inspection and Processing

Returns are normally inspected within 3–5 business days after arrival.

Approved refunds are normally issued within 5–10 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to post the refund. Refunds are generally issued to the original payment method.

8. Exchanges

We may arrange a direct exchange or refund the original product and ask you to place a new order. Any price difference will be disclosed in advance.

9. Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, incorrect, or incomplete:

Stop using it if safety may be affected.
Keep the product and packaging.
Take clear photographs or videos.
Contact us promptly.

After verification, we will provide a replacement, refund, missing component, prepaid return label, or another appropriate remedy.

10. Product-Safety Concerns and Recalls

If you believe a toy presents a safety risk:

Stop using it immediately.
Keep it away from children.
Retain the packaging, labels, and instructions.
Contact us with your order number and details.

Recall remedies and rights relating to unsafe products are not restricted by the ordinary 30-day period.

11. Cancellations

If the order has not entered fulfilment, we will attempt to cancel it and issue a refund. If it has shipped, you may request a return after delivery.

12. Return Abuse

We may investigate returns involving fraud, product substitution, empty packages, deliberate damage, or repeated policy abuse.

This provision will not be used to deny a legitimate return or mandatory consumer remedy.

13. Contact Us

[Cardify Hobby Cards]
514 Queen St W
Toronto, ON M5V 2B3
Canada

Email: jajajjacampossv@gmail.com
Phone: +1 (416) 364-3101